Terms & Conditions

Terms & Conditions contents

      1. Emirates Holidays

2. Conditions For Using Our Website (www.emiratesholidays.co.uk)

3. How We Treat Your Data

4. Researching a Holiday With Us

5. Making a Booking

6. Important Travel Information

7. Changing or Cancelling a Booking

8.  If Issues Arise During Your Holiday


1. Emirates Holidays

1.1 About Emirates Holidays

Your contract is with Dnata Travel (UK) Ltd. (trading as Emirates Holidays) a member of the Association of British Travel Agents. Dnata Travel (UK) Ltd is registered in England under number 3029130, and is a member of the Emirates Group of companies and offers package holidays to clients departing from the UK only. 

1.2 Contact Us

If you have a query regarding your booking or encountered any problems whilst making your booking, or if you experience any technical problems during your interaction with this Website, please email details to emiratesholidaysuk@emirates.com or alternatively call us on 00 44 (0) 20 7590 1461 during office opening hours.

If you wish to write to us, please address your letter to Emirates Holidays,  3rd Floor Gloucester Park, 95 Cromwell Road, London, SW7 4DL.

2. Conditions For Using Our Website (www.emiratesholidays.co.uk)

2.1 Terms of Use

Thank you for visiting emiratesholidays.co.uk (the ‘Website’). Please read these terms and conditions carefully before you start to use the Website. By accessing and using this Website, you indicate that you accept (unconditionally and irrevocably) these terms and conditions (the ‘Agreement’). If you do not agree to these terms and conditions, please refrain from using our Website and exit immediately. 

You represent and warrant you possess the legal right and ability to enter into this Agreement and to use this Website in accordance with all terms and conditions herein.

You promise to us you are old enough to enter legally binding contracts through this Website and you know you will be responsible for all payments due to us for bookings made by you or another person using your login information. Please also make sure that you have read and accept our Privacy Policy and Cookie Policy.

2.2 Change of Terms and Conditions

We may change these terms and conditions at any time without advance notice. Changed terms will become effective once posted on the Website, and will not have any retrospective effect on existing contractual arrangements made through this Website. Your continued use of this Website after any change means you have accepted the changed terms and conditions.

2.3 Disclaimer of Warranties and Limitation of Liability

Your access to and use of software and other materials on, or through, this Website is solely at your own risk. We make no warranty whatsoever about the reliability, stability or virus free nature of such software.

We have taken reasonable steps to ensure the information provided by us on this Website is accurate at the time you view it. However, we cannot and have not checked the accuracy of all information provided by outside sources for example by the providers of other information, or of other parties linked to or from the Website.

Commentary and other materials posted on our Website are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Website, or by anyone who may be informed or act upon any of its contents.

We aim to ensure that availability of the Website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed and we reserve the right to withdraw or amend the service we provide on the Website without notice. Also, your access to the Website may occasionally be suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction. We will not be liable if for any reason our Website is unavailable at any time or period.

Disclaimer of Warranty


Limitation of Liability




2.4 Indemnity

As a condition of use of this Website, you agree to indemnify us from and against any and all liabilities, expenses (including attorney's fees) and damages arising out of claims resulting from your use of this Website, including without limitation any claims alleging facts that if true would constitute a breach by you of these terms and conditions.

2.5 Links to Third-Parties' Websites

This Website may contain links and pointers to Internet sites maintained by third parties. We do not operate or control in any respect any information, products or services on such third-party sites. Third party links and pointers are included solely for your convenience, and do not constitute any endorsement by us. You assume sole responsibility for use of third party links and pointers.

2.6 Limitations on Use

You agree to use this Website solely to determine the availability of goods and services and make legitimate reservations or transact business with us. You agree to use the Website only for personal, non-commercial use.

You agree to use the Website's services to make only legitimate reservations or purchases. You agree not to make any false reservation or any reservation in anticipation of demand. We may cancel, without notice, all confirmations associated with multiple reservations to one or more destination on or about the same date.

You agree to all of our terms and conditions of purchase, including, but not limited to, full and timely payment of all amounts due and compliance with all rules concerning availability of fares, products, or services. All fees, assessments, charges, taxes and duties arising out of use of the Website are your sole responsibility.

You agree to not abuse the Website. ‘Abuse’ includes, without limitation, using the Website to:

-  Defame, harass, stalk, threaten, abuse or otherwise violate others’ rights as defined by applicable law.

-  Harm or interfere with the operation of others’ computers and software in any respect, including, without limitation, by uploading, downloading or transmitting corrupt files or computer viruses.

-  Violate applicable intellectual property, publicity or privacy rights, including, without limitation, by uploading, downloading or transmitting materials or software.

-  Omit or misrepresent the origin of, or rights in, any file you download or upload, including, without limitation, by omitting proprietary language, author identifications, or notices of patent, copyright or trademark.

-  Transmit, post, or otherwise disclose trade secrets, or other confidential or protected proprietary material or information.

-  Download or upload files that are unlawful to distribute through the Website.

-  Transmit any information or software obtained through the Website, or copy, create, display, distribute, license, perform, publish, recreate, reproduce, sell, or transfer works deriving from the Website.

-  Cause an excessively large load on the infrastructure of the Website.

-  Falsely use a password or personal identification number during logging into the Website, or misrepresent one’s identity or authority to act on behalf of another.

-  Violate this Agreement in any other manner. 

Since we provide services and products in many parts of the world, this Website (and its links and pointers) may refer to certain goods, products and/or services that are not available in your area. A reference to goods, products and/or services without limiting their geographical scope does not imply that we offer or intend to offer the same in all locations.

2.7 Copyright and Trademark Notices

All content of this Website are: Copyright © Emirates 1994-2014. All rights reserved.

This Site is for the your personal, non commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this Website.

3. How We Treat Your Data

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3.1 Information Security

We will take all reasonable measures to insure information you transmit to us using the Website will remain confidential and protected from unauthorized access. Despite those measures, we do not warrant unauthorized access to that information can never happen. We will not be liable for any such unauthorized access unless caused solely by our gross negligence, in which event you will be entitled to compensation up to a maximum of the value of the services purchased by you.

3.2 Secure Online Payments

To insure secure online payment and all other transactions of personal data, the Website uses a technology called SSL (Secure Socket Layer). SSL encrypts all communications between your computer and our server so that the information can only be read and understood by us. A closed lock in the bottom corner of your browser window shows a secure connection. For further information, please consult your browser’s security specifications. If your browser is equipped with SSL your transaction will automatically be secured.

The common standard in the Internet to signal a secure site is a closed lock at the bottom of the browser. As long as the lock is displayed closed your information is secure and encrypted to avoid abuse. If you click the secure transaction link and still cannot see the closed lock, the reason may be that the window is in nested in another frame. To check that you have a secure connection (in Internet Explorer), click the right mouse button and properties, then certificates. Then you will see if the connection is secure or not. Another way (in Netscape Navigator) is to click the right mouse button and 'view frame info' at the bottom of the text you will see security information.

3.3 Data protection policy

In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements, we need to use the information which you provide such as name, address, and any special needs/dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass your information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies etc. This information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law. Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in the UK. However, we will not pass any information on to any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons). Please note that where information is also held by your travel agent, this is subject to your agent’s own data protection policy. Your data controller is: the General Manager, Emirates Holidays. You are entitled to a copy of your information held by us. If you would like to see this, please contact the data controller.

3.4 Marketing

We will hold your information, where collected by us, and may use it to inform you of offers in the future or to send you brochures. If you do not wish to receive such information in the future please send your name and address details to emiratesholidaysuk@emirates.com or call 020 7590 1461.

4. Researching a Holiday With Us

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4.1 Website Accuracy

We will try to ensure that the information on our Website is accurate and up to date. However, when booking your holiday online please read the important ‘local information’ section carefully to ensure you are aware of any changes to the facilities and services on offer.

4.2 Prices

All prices on our Website are intended as a guide only and are subject to change. You will be fully advised of your tailor-made itinerary and pricing at time of booking. Unless otherwise noted, prices are per person, based on two people sharing and include flights, private airport transfers plus accommodation and meals as detailed in the itinerary. Some properties may ask you to book their compulsory gala dinner at Christmas or New Year, which you will be informed of when you make your booking.

Please note online prices are not combinable with the MBNA 10% discount offer. 

Prices you see online may be different to prices offered over the phone or via a travel agent

4.3 Hotel Meal Plans and Room Configurations

Half-board or all-inclusive properties may base their inclusive meals on specific dining venues. The hotel may then offer you a credit towards meals at other restaurants. When more than two people share a room the hotel may specify that this is based on the room’s ‘existing bedding’ and not provide an additional bed as standard, although rollaway beds can often be booked at an additional charge.

4.4 Special Offers

Some of our hotels run special offers and a selection of these are outlined on our Website. The special offers on the hotel pages of our Website are intended as a guide only and are subject to change. You will be advised of the full terms and conditions applicable to specific offers when you book and these may differ from the standard terms and conditions, particularly in relation to flights.

4.5 Flights

Please note that in accordance with Air Navigation Orders in order to qualify for infant status an infant must be under two years of age on the date of their return flight.

This Website is our responsibility as your tour operator. It is not issued on behalf of and does not commit the airlines mentioned herein or any airline whose services are used in the course of your travel arrangements.

5. Making a Booking

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5.1 Your Holiday Contract

The lead named person on the invoice or booking confirmation, guarantees the authority to accept, and does accept on behalf of your party, the terms of these booking conditions and the useful information attached to them.

A contract will exist as soon as we issue the invoice or booking confirmation. This contract is made on the terms of these booking conditions, which are governed by English Law and the jurisdiction of the English Courts. You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.

If you had not seen these terms and conditions when you made your booking and you are not happy to proceed with the booking now that you have seen them you may cancel within 48 hours of receiving the invoice or booking confirmation. Your booking will be cancelled and your monies will be returned in full, provided you have not commenced your travel. This does not apply if your booking was made within eight weeks of travel.

5.2 Payment Required to Confirm Your Holiday Booking

If you book over the phone or in person, you will be required to pay a deposit which will be at least 10% of the price of your travel arrangements.  Under certain circumstances, we may require a larger deposit or full payment which we will advise at the time of booking.   The balance of the price of your travel arrangements must be paid at least eight weeks before your departure date.

If you are unable to pay your final balance by the due date, your holiday may be cancelled without further notice and we shall retain your deposit.   All monies paid to your travel agent are held by the agent on our behalf at all times.

If you book using our Website, you will be required to pay the full price of your travel arrangements at the time of booking. 

Once you have received the invoice or booking confirmation the price of your travel arrangements is fully guaranteed and you will not be subject to any surcharges.

5.3 Ways of Paying

For bookings made over the phone or in person, payments can be made by cash, cheque, bank transfer, debit or credit card. Credit cards will incur a fee which we will advise you of at time of booking. Please note, should it be necessary to re-present a cheque to our bank which has been returned without being honoured by your bank, a £25 administration charge will be applied.

For bookings made using our Website, we accept Visa, MasterCard and American Express credit cards and Maestro, Solo, Visa Debit and Visa Electron debit cards. Your card will be debited when you click on the confirm button. The invoice and documentation will be sent to the registered billing address of the card holder.

5.4 Travel Documents Delivery

Your Travel Documents will be electronically sent to your email address provided at the time of booking at least one week prior to departure or if requested, we can post your documents to the billing address of the lead client on your booking. 

5.5 Special Requests

We will do everything we can to ensure that special requests are met, but cannot make any guarantees for requests like adjacent rooms, specific room numbers or bed types. Although they will be noted on your booking, any failure to meet special requests will not entitle you to compensation.  For bookings made via our website, we would ask that you contact our reservations team where you can advise us of any special requests you may have.

5.6 Your Financial Protection

We provide full financial protection for our package holidays, by way of our Air Travel Organiser’s Licence number [4086]. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where we aren’t able do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder.  However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

5.7 The ABTA Code of Conduct

We are a Member of ABTA, membership number W4025. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of this contract. The scheme is arranged by ABTA and administered independently. It is a simple and inexpensive method of arbitration on documents alone with restricted liability on you for costs.  The upper limit on claims is £5,000 per person and £25,000 per booking. The scheme doesn’t apply to claims which are solely in respect of physical injury or illness or their consequences.   It can however deal with claims which include an element of minor injury or illness subject to a limit of £1,500 on the amount the arbitrator can award per person in respect of this element. Your request for arbitration must be received by ABTA within 18 months of the date of return from holiday. For injury and illness claims, you can request the ABTA Mediation Procedure and we have the option to agree to mediation. Further information on the Code and ABTA’s assistance in resolving disputes can be found at www.abta.com.

6. Important Travel Information

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6.1 FCO Advice

The Foreign and Commonwealth Office produces useful advice for those traveling overseas, including information about health, insurance, money and safety, along with up-to-date details on individual destinations. This can be found at www.fco.gov.uk/travel; alternatively telephone the FCO Travel Advice Line on 0845 850 2929.

6.2 Visiting a Muslim Country during Ramadan

Ramadan will be observed from 28 June to 27 July 2014 (these dates can change by a day or two from location to location). Visitors to a Muslim country are advised to respect those fasting by refraining from drinking, eating or smoking in public during daylight hours and to wear modest dress in public areas.

Most hotels and resorts have screened-off private areas for non-Muslims. Some tours, entertainment, bars and facilities may be restricted. In Abu Dhabi alcohol is not served in bars and restaurants during Ramadan, although drinks can generally be ordered via room service. In Dubai alcohol can still be served outside of fasting hours while selected hotels in Oman are able to serve alcohol during the month.

6.3 Passports & Visas

You must ensure that you have a valid passport in good condition and any necessary visas before travelling. Most destinations require that your passport remains valid for at least six months after your return date. It is also sensible to make a copy of all important travel documents to take with you.

At the time of going to print, British Nationals do not require a visa to travel to Hong Kong, Malaysia, Maldives, Mauritius, New Zealand, Seychelles, Singapore, South Africa, Thailand and the United Arab Emirates, while visas are required to enter Australia, Burma, Cambodia, China, India, Laos, Oman, Sri Lanka and Vietnam. Please check with the country’s UK embassy for details on obtaining a visa, and recheck requirements for all destinations before travelling in case of any new regulations. Further information may also be found at www.fco.gov.uk.

Your specific passport, visa and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

6.4 Travel Insurance

We strongly recommend that prior to travelling all clients obtain a fully comprehensive policy of travel and medical insurance suitable for your specific requirements.

6.5 Health Matters

Travel health advice does change, and it is recommended that you contact your doctor at least six weeks prior to traveling regarding any overseas health requirements or vaccinations that you may need. Countries within the UAE, including Dubai, ban you from possessing certain prescription drugs. Please check with your consulate before you travel.

The government also produces a useful leaflet, ‘Health Advice for Travellers’, which can be obtained free by calling 0300 123 1002, or downloaded from the Department of Health website at www.dh.gov.uk.

6.6 Early Check-in and Late Check-out

Flight times may result in you arriving early to or departing late from your hotel. If this is the case we strongly advise you to either book your accommodation room the night before so that you can be assured it is ready on your arrival, or to extend your hotel booking for the night of your departure so you have full use of its facilities until you leave the hotel. Our travel consultants will let you know flight times when you book so you can make suitable arrangements.

6.7 Excursions You Buy Whilst on Holiday

Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.

6.8 Fees Payable Locally

The country you travel to may require you to pay fees locally. If this applies, we will tell you as part of the booking process before you commit.

Please note that for stays in the Emirate of Dubai from 1st April 2014 the Government of Dubai has introduced a compulsory AED20 per room per night tourist tax, payable to the hotel upon check out.

7. Changing or Cancelling a Booking

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7.1 If You Wish to Change Your Booking

If you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible.

Any request for changes must be made in writing from the person who made the booking or travel agent on your behalf and must be received at our offices at least eight weeks before your departure date. This must be accompanied by a payment of £35 per person listed on the booking to cover our administration costs. You will also be required to cover any increase to the cost of your holiday as a result of your amendment. Please note that certain travel arrangements (e.g. restricted / special airfares) may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements. If you wish to change your travel arrangements within eight weeks of departure this will be treated as a cancellation of the original booking and you will have to pay the applicable cancellation charges detailed in this document.

If you have booked online you are not able to directly change your travel arrangements and instead must cancel your initial booking and make a new booking in its place.  Prices and availability may however change and cancellation fees may apply.

7.2 If You Cancel Your Booking

You or any member of your party may cancel your travel arrangements at any time. Written notification from the lead passenger or your travel agent must be received at our offices.

Since we incur costs in cancelling your travel arrangements, you will be required to pay cancellation charges, which may be recovered under a suitable policy of insurance. In most cases, the amount due will be as shown in this document but in a few cases, these may vary and you will be informed at the time of booking if this is the case.

-  If you cancel more than 56 days prior to departure, we will apply a cancellation charge equivalent to the deposit you paid or 10% of the value of your travel arrangements if you booked online.

-  If you cancel between 56 and 29 days of departure, we will apply a cancellation charge equivalent to 50% of the value of your travel arrangements.  If you have paid in full, you will therefore be entitled to a 50% refund.

-  If you cancel between 28 and 14 days of departure, we will apply a cancellation charge equivalent to 75% of the value of your travel arrangements.  If you have paid in full, you will therefore be entitled to a 25% refund.

-  If you cancel within 14 days of departure, we will apply a cancellation charge equivalent to 100% of the value of your travel arrangements.  Under these circumstances, you will not receive a refund.

7.3 If We Change Your Booking

As we plan your holiday arrangements many months in advance we may occasionally have to make changes or cancel your booking and we reserve the right to do so at any time.

If we make a major change to your holiday, we will inform you or your travel agent as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your holiday and receiving a full refund of all monies paid.

These options do not apply for minor changes. Examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers.

7.3 If We Cancel Your Booking

We will not cancel your travel arrangements less than eight weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance. We may cancel your holiday before this date if, e.g., the minimum number of clients required for a particular travel arrangement is not reached.

If your holiday is cancelled you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). In some cases we will pay compensation.

Due to the policies set by our airline, cruise, train and hotel partners, bookings for travel during peak periods may be subject to alternative cancellation charges and the above will not be applicable. These charges will be explained at time of booking.

Force Majeure: We will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport.

8.  If Issues Arise During Your Holiday

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8.1 If You Have A Complaint

If you have a problem during your holiday please inform the relevant supplier, (e.g. your hotelier) and our local representative/agent immediately who will endeavour to put things right.

If your complaint cannot be completely resolved locally please follow this up within 28 days of your return home by writing to our Customer Services Department at 3rd Floor Gloucester Park, 95 Cromwell Road, London, SW7 4DL or email emiratesholidaysuk@emirates.com giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you.

It is strongly recommended that you communicate any complaint to the supplier of the services in question as well as to our local representative/agent without delay and complete any available report form whilst in resort. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.

8.2 Our Liability to You

For accommodation only bookings we act as an agent for the hotel and cannot accept responsibility for any injury, illness or death however caused, except where caused by our own proven negligence. Whilst we will offer such assistance as we can in respect of any dissatisfaction with the standards of accommodation, we do not accept any further liability.

For package holidays including flights and accommodation booked at the same time, if the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements.

We will also pay compensation if you suffer injury, illness or death due to the negligence of ourselves, our suppliers or their employees acting in the course of their employment. However we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall. Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of three times the cost of your travel arrangements.

Our liability will also be limited in accordance with and/or in an identical manner to: (a) the contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and (b) any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions. You can ask for copies of the transport companies’ contractual terms, or the international conventions, from our offices (3rd Floor Gloucester Park, 95 Cromwell Road, London, SW7 4DL). Under EU law (regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines.

However reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday cost from us. If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount.  

8.3 Personal injury Whilst Overseas

If you or any member of your party suffer death, illness or injury whilst overseas arising out of an activity which does not form part of your package arrangements or an excursion arranged through us we shall at our discretion offer advice, guidance and assistance to help you in resolving any claim you may have against a third party, provided we are advised of the incident within 90 days of its occurrence.

Where legal action is contemplated our written consent must be obtained prior to commencement of proceedings and our consent is subject to your undertaking to assign any cost received or any benefits received under any relevant insurance policy to ourselves. Our costs in respect of the above on behalf of you and any member of your party shall not exceed £5,000 in total.

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